Widerrufsrecht

Returns & Refunds

At Saint Swiss, we want you to love the way you sleep. If your order isn't quite right — the fit, the feel or the style — we're here to help.

Return window
You can return any item within 30 days of delivery. Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. Returns that show signs of wear, washing, damage or missing parts may be declined.

EU right of withdrawal
If you live in the European Union, you also have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason. To use this right, simply email us a clear statement of your decision.

How to start a return
1. Email us at [hello@saintswiss.com] with your order number, the item(s) you want to return and the reason for the return.
2. We'll reply with the return address and instructions.
3. Send your package within 14 days of receiving our instructions.
Please do not send items back without contacting us first — we can't accept returns sent to the wrong address.

Inspection & refund
We inspect every return within 5–7 business days of receiving it and will email you the outcome. Approved refunds are issued to your original payment method within 14 days. Depending on your bank, it may take a few extra days to appear on your statement.

Return shipping costs
Return shipping is paid by the customer, unless the return is due to our mistake (wrong, defective or damaged item). Original shipping fees are non-refundable, except when you withdraw under the EU right of withdrawal, in which case the standard shipping cost is refunded.

Exchanges
Want a different size? Email us within 30 days of delivery. Once we receive and approve your return, we'll send you store credit so you can order the size you need.

Sets
Pyjama sets must be returned complete (top and bottom together). Individual pieces of a set can't be returned separately.

Defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and photos. We'll send a replacement or a full refund, including shipping costs.

Declined returns
We may decline returns that don't meet this policy — for example, items that have been worn, washed, are incomplete or were sent outside the return window. Declined returns can be sent back to you at your expense.

Questions? Contact us at [hello@saintswiss.com].